FAQ

We can not guarantee we will be able to cancel your order after it has been processed. Contact us immediately and we will try our best to cancel it in time.

Yes. We have a tier pricing system on each product. The more you buy the more you save! Check the product pages for more details.

Yes, every Friday we hold wine and spirits tastings in our store. Come in and say L’chaim with us! You can see the featured weekly tastings on our homepage.

Sorry, we are closed during the following Jewish Holidays:

  • Rosh Hashanah
  • Yom Kippur
  • Sukkot (open Chol Hamoad)
  • Passover (open Chol Hamoad)
  • Shavuot

Please Note:

If an order is placed around the above mentioned Holidays, it may increase the processing or transit times of your order. Join our email list to get reminders of our shipping deadlines before significant holidays.

Yes, we are open all legal holidays except for Christmas.

Please Note:

If an order is placed around the above mentioned Holidays, it may increase the processing or transit times of your order. Join our email list to get reminders of our shipping deadlines before significant holidays.

It really depend on the availability of the product, but we would be more than happy to try to get it for you. Contact care@kosherwinedirect.com and we will see what we can do.

It sometimes happens that we run out of stock of an item after the order is placed. We will contact you by email and let you know right away. The quicker we get a response whether you would like to substitute the product or leave it out, the sooner we can process and ship out your order.

Because the extreme cold or heat can put wine at risk of turning, we will automatically hold your order in our facility until your order is safe to ship. You will be notified of any such delays. If there is an issue with timing, contact us and we will see what we can do.

We know it can be hard to predict how much Alcohol is needed for your event. Give us a call (347) 533-8586 or contact our customer experience team via email at care@kosherwinedirect.com. We can help advise you on the correct amount of alcohol to purchase and assist you on what to buy.

Sure do! We know how to create a memorable experience and a bar that is sure to delight your guests. We are currently offering our services in NYC. You can reach out to us for a quote at (347)-533-8586 or simply fill out our questionnaire here and we will get right back to you.

All sales on wine, spirits, sakés, and accessories are final sale and can NOT be returned for a refund, exchange, or store credit.

We do not accept any liability or provide any reimbursement for selecting the wrong product while using the website. All of our products are great but please choose carefully to ensure your personal tastes are being met.

Kosher Wine Direct stands behind all the wines, spirits, and sakés we sell. If you open a bottle and find that it is defective, we will gladly exchange it for a bottle of equal or greater value. The exchange value is based upon what you paid for the defective item, NOT the item’s price the day you return it. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. We do not issue store credit. We do not accept bottles less than ¾ full. We will only accept bottles for exchange within 14 days of purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt.

Oh no! We hope that doesn’t happen. Contact us at care@kosherwinedirect.com or call (347)-533-8586 and we will help resolve this issue as quickly as possible